Job Title: Director of Consumer Protection (Director IV) Open Date: 01/12/2019
Salary Group/Class No. B 29/1623 Close Date: 01/25/2019
Current Status: Open Posting Number: 466-2019-006
Number of Positions: 1 No. 7363405
Monthly Salary: Commensurate w/Experience Part-Time: No
Work Location: Austin Position Type: External
Travel Required: Overnight travel up to 20% FLSA Eligible: Exempt

Applications Accepted By:


Texas Office of Consumer Credit Commissioner

Human Resources 2601 N. Lamar Blvd

Austin, TX 78705

Fax or E-mail:
(512)936-7610 or
Attention: Human Resources

General Description:

The Director of Consumer Protection oversees all examination, supervision, and regulatory activities relating to non-bank financial service companies within OCCC’s jurisdiction (motor vehicle sales finance companies, regulated lenders, credit access businesses, property tax lenders, and pawnshops).  Examinations and investigations determine fairly and objectively whether financial service companies are in compliance with applicable state and federal laws and regulations.  Directs and coordinates supervisory activities through field and headquarters staff, and coordinates with federal and other state agencies to accomplish supervisory objectives.  Responsible for setting and achieving goals and objectives of the consumer protection division. Monitors compliance with state and federal laws and develops policy related to compliance with state and federal laws. Reports to and works closely with the Commissioner regarding regulatory supervision and department matters.

Military Occupational Specialty Codes

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Essential Job Functions

Directs the scheduling and performance of examinations and investigations to ensure accurate and thorough assessment of compliance of regulated entities, appropriate examination coverage in alignment with examination priorities, timeliness and thoroughness of reports of examination, and compliance with agency policies and directives.

Oversees supervisory activities and off-site monitoring of regulated entities, including reviews and filings related to examinations, annual reports, loan and retail installment contracts, documentary fee filings, debt cancellation agreements, and plain language contracts.

Directs staff, provides overall supervision of department personnel consisting of Austin headquarters examination and consumer assistance staff, and field staff within the three regional areas (including matters pertaining to recruitment, selection, evaluation, promotion, discipline, and termination), and ensures the development and training of financial examiners and related positions.

Participates in the development of regulatory policy concerning the interpretation and application of statutes and rules.

Oversees the consumer assistance and complaint resolution activity and staff.

Sets goals and performance metrics and is responsible for consistent monitoring and attainment of performance targets.

Communicates and coordinates with the legal staff on matters pertaining to regulatory enforcement.

Makes final recommendations to the Commissioner regarding the form and substance of regulatory enforcement activity and corrective action plans.

May research and analyze legal sources such as statutes, case law, administrative records, opinions, articles, and rules and regulations.

Assists in drafting cost analyses and bill summaries for proposed legislation, and tracks and analyzes relevant legislation.

Represents the agency as a speaker or panelist at industry and regulatory meetings or other official functions.

Periodically reviews examination policies and procedures to assure applicability, effectiveness, and consistency.Makes recommendations for revisions as appropriate.

Assists in responding to public information requests.

Prepares and submits periodic budget, examination and staffing reports or projections.Monitors actual performance against projections.

Reviews travel expense vouchers and time sheets of applicable division personnel to assure propriety and compliance with agency policy and state regulations and guidelines.

Supervises the work of others.

Performs other related work as assigned.

Minimum Qualifications

Applicants must demonstrate on the application how the following qualifications are met:

Graduation from an accredited four-year college or university with a degree in finance, accounting, business administration, economics, or closely related field.

Ten (10) years of progressively responsible experience, including supervisory experience in regulation, examination, and analysis of relevant financial service providers or related industry experience.

Financial regulatory experience within five years of the date of posting.

Possess and exhibit excellent personnel supervisory skills including three years current experience in management and supervision.

Possess and exhibit a thorough working knowledge of relevant financial service provider operations and financial laws.

Preferred Qualifications

Current or former examiner of the Texas OCCC or another state or federal financial regulatory authority.

Master’s or other advanced degree, in finance, accounting, business administration, economics, or related field.

Knowledge of OCCC policies, procedures, and operations.

Fluency in Spanish with the ability to communicate well, both verbally and in writing.

Knowledge, Skills, and Abilities

Knowledge of financially-related state and federal laws, rules and regulations; business operating procedures; and reporting techniques.

Possess and exhibit excellent verbal and written communication skills.

Possess technology skills and working knowledge in the use of personal computers, including Microsoft Word and Excel.

Possess and demonstrate effective leadership and team building skills, including the ability to successfully negotiate difficult situations and build consensus.

Ability to maintain effective working relationships with supervisors, colleagues, team members, field staff, representatives of regulated entities, and the general public.

Ability to exercise initiative, independent judgment, and motivation of self and others.

Ability to maintain confidentiality and handle sensitive information.

Ability to supervise the work of others.

Familiarity with data analytics and budgeting and planning concepts is preferred.

Special Requirements:

This position requires that the incumbent demonstrate strong personal financial responsibility and integrity.

This position requires moderate overnight travel up to 20%.

Must possess, or obtain within six months, a valid Texas Driver’s license.Satisfactory driving records are required for driving any vehicle to conduct agency business.Final applicants must certify that personally owned vehicles used for agency business have Texas minimum liability coverage and a valid state inspection.

All information obtained regarding the status of regulated financial service providers is subject to strict confidentiality.

Employees are restricted from having certain loans or financial connections with licensed lenders, may not hold a substantial ownership interest in any licensee, and may not be related to any officer, employee, or consultant of any financial trade association. Employees must manage their personal finances in a manner to avoid conflicts of interest with the agency’s regulated industries. Employees must file an annual ethics disclosure statement with the agency.

Applicants will be required to sign a release authorizing the agency to obtain information regarding the applicant's credit history, police and criminal history information, and educational information.

Physical Requirements:

The position requires the employee to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. This position requires extensive computer, telephone and client/customer contact.  The job also requires normal cognitive abilities require the ability to learn, recall, and apply certain practices and policies.  The position requires the stamina to maintain attention to detail despite interruptions.  Marginal or corrected visual and auditory requirements are required for reading printed materials and computers screens and communicating with internal and external customers.  Other requirements include:

Regular and punctual attendance.

Frequent use of personal computer, printers, and telephones.

Frequent sitting.

Frequent work under stress, as a team member, and in direct contact with others.

Travel required, up to 20% with overnight stays.


A final candidate, if male and between the ages of 18 and 26, will be required to present proof of Selective Service registration on the first day of employment or proof of exemption from Selective Service registration requirement. 

This organization participates in E-Verify.  This employer will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization.

All offers of employment are contingent on the candidate having legal authorization to work in the United States.  Failure to present such authorization within the time specified by the U. S. Department of Labor will result in the offer being rescinded.

How to Apply

Submit a State of Texas application via mail or in person to: Office of Consumer Credit Commissioner, Human Resources, 2601 N. Lamar Blvd, Austin TX 78705; via fax to 512.936.7610; via email to; or via Applications MUST include a complete work history and document how the applicant meets the job requirements, education, and experience. Resumes submitted without a State of Texas application will not be considered.

Applications may be downloaded from

For directions or to request physical accommodation during the interview process, contact Human Resources at 512.936.7666 or If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.

Interviews will be conducted by appointment following pre-screen of applications. Only those applicants interviewed will be notified of their selection or non-selection.  The Office of the Consumer Credit Commissioner is an equal opportunity employer.