Filing a Consumer Complaint
Your complaint will be included in our Complaint Database for future reference and subject to the OCCC’s record retention policy. Generally, this information is available to both public and private entities under the Texas Public Information Act.
If you had general question you can contact our Consumer Assistance hotline and speak with one of our Investigators 1-800-538-1579.
To help us most effectively investigate your complaint, please provide all the information requested on the OCCC Complaint Form. The complaint form provided here is a printer-friendly PDF file. To open and print the form, you'll need Acrobat Reader. If you do not have Acrobat Reader on your computer, you can download it free.
After you've printed out and filled in the form and assembled any documents related to your complaint (such as contracts, proof of payments, etc.), you may fax the form and your documents to 512.936.7610 or mail them to 2601 N. Lamar Blvd., Austin TX 78705.
For advice on providing the information we need, please see the tips on our Complaint Resolution page.
Requests For Lender Complaint Files
To find out whether the OCCC has on file any complaints about a particular lender, please send a request in writing to the Public Information Officer via email at firstname.lastname@example.org or fax to 512.936.7610. You can also use our mailing address at 2601 North Lamar Boulevard, Austin TX 78705. Requests for information are answered according to the Texas Public Information Act, and generally have a turnaround time of 10 business days.