| Job Title: | Compliance Analyst I – Complaints Specialist | Open Date: | April 10, 2024 |
| Salary Group/Class No. | B19/1400 | Close Date: | Until Filled |
| Current Status: | Open | Posting Number: | 466-2024-008 |
| Number of Positions: | 1 | WorkinTexas.com No. | 16552881 |
| Monthly Salary: | $3,817 | Part-Time: | No |
| Work Location: |
2601 North Lamar Blvd. Austin, TX 78705 |
Position Type: | Full-Time |
| Travel Required: | Up to 10% | FLSA Eligible: | Exempt |
Web Address: https://occc.texas.gov/jobs/current-employment-opportunities
|
Mail: Texas Office of Consumer Credit Commissioner Human Resources 2601 N. Lamar Blvd Austin, TX 78705 |
Fax or E-mail:
(512)936-7610 or Personnel@occc.texas.gov Attention: Human Resources |
|
You may also create, update and submit your State of Texas application using WorkinTexas.com. |
| Job Description |
Under close supervision, analyzes and processes consumer complaints to determine licensee and registrant compliance with laws, rules, and regulations. Identifies areas of compliance concerns during complaint processing and determines appropriate follow-up actions. Conducts desk reviews of complaint documentation, including financial statements, correspondence, transaction histories, contracts, and loan promissory notes to verify compliance. Answers customer service calls, accepts oral complaints, responds to consumer credit inquiries, makes referrals to other agencies, and completes administrative work.
MILITARY OCCUPATIONAL SPECIALTY CODES
Military Occupational Specialty Codes from the SAO Military Crosswalk are available here.
| Essential Job Functions |
- Processes complaints received under Chapter 342, 345, 346, 347, 348, 351, 352, 371, 393 and 394 of the Texas Finance Code, and Chapter 1956 of the Texas Occupations Code to determine compliance with applicable laws and regulations.
- Responds to telephone inquiries from the general public, businesses, and consumers by engaging in active listening with callers, confirming and clarifying information, and diffusing challenging situations, as needed.
- Conducts reviews of alleged consumer credit law violations and performs entry-level analysis of consumer complaints.
- Conduct and evaluate complaint data to ensure accurate entry into software systems, logs, reports, and correspondence.
- Communicates both orally and in writing with consumers, licensees, registered creditors, law enforcement, state agencies, and other external sources regarding consumer complaints and inquiries.
- Provides information and explanations of statutes, administrative rules, regulations, and policies and procedures related to consumer credit transactions and consumer complaints.
- Assembles, evaluates, prepares, and presents findings in written or verbal communications.
- Creates and maintains activity logs, complaint files, investigation files, and applicable reports.
- Works with team members to meet production goals and requirements.
- Performs related duties as assigned.
| Minimum Qualifications |
- Associates degree with major course work in business administration, finance, accounting, economics, insurance, or a related field. Bachelor’s Degree preferred. Directly related experience may be substituted for education on a year for year basis.
- Experience managing, reviewing, and assisting consumers with questions and/or complaints.
- Experience answering incoming calls and responding to customer's emails.
Preferred Qualifications
- Experience in processing complaints, conducting compliance reviews, records review, audits, or related work in the lending/financial industry.
- Experience working in motor vehicle sales finance, payday/title lending, pawnshops, property tax lending, and/or loan company operations.
- Bilingual: English/Spanish.
|
Knowledge, Skills, and Abilities |
- Experience in the credit or lending industry.
- Knowledge of business and industry terminology and practices.
- Knowledge or corporate structures, businesses operating procedures, management control, and internal reporting techniques.
- Knowledge of grammar, punctuation, and spelling.
- Proficiency in the use of word processing and spread sheet software.
- Ability to interpret and apply relevant rules, regulations and statutes; and to prepare concise correspondence and reports.
- Ability to communicate effectively orally and in writing; ability to communicate with diverse groups and populations.
| General |
All information obtained regarding the status of regulated financial service providers is subject to strict confidentiality. Employees are restricted from having certain loans or financial connections with licensed lenders, may not hold a substantial ownership interest in any licensee, and may not be related to any officer, employee, or consultant of any financial trade association. Employees must manage their personal finances in a manner to avoid conflicts of interest with the agency’s regulated industries. Employees must file an annual ethics disclosure statement with the agency. Must have reliable transportation. Applicants will be required to sign a release authorizing the agency to obtain information regarding the applicant's credit history, police and criminal history information, and educational information.
Males born on or after January 1, 1960, between 18 and 25 years of age, will be required to present proof of Selective Service registration on the first day of employment or proof of exemption from Selective Service registration requirement. All offers of employment are contingent on the candidate having legal authorization to work in the United States. Failure to present such authorization within the time specified by the U. S. Department of Labor will result in the offer being rescinded.
| How to Apply |
Submit a State of Texas application via mail or in person to: Office of Consumer Credit Commissioner, Human Resources, 2601 N. Lamar Blvd, Austin TX 78705; via fax to 512.936.7610; via email to personnel@occc.texas.gov; or via WorkinTexas.com. Applications MUST include a complete work history. Resumes submitted without a State of Texas application will not be considered.
Applications may be downloaded from http://occc.texas.gov/jobs.
For directions or to request physical accommodation during the interview process, contact Human Resources at 512.936.7666 or personnel@occc.texas.gov. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.
Interviews will be conducted by appointment following pre-screen of applications. Only those applicants interviewed will be notified of their selection or non-selection. The Office of the Consumer Credit Commissioner is an equal opportunity employer.